Legal guidelines · Checked July 2026Order now

Returns & Refunds

Name: Vesperis
Address: 213 S Jefferson St, Suite 700, Roanoke, 24011, US
Telephone: +1 (540) 675-5418

You may return any unopened box from Vesperis within 60 days of arrival, for any reason at all. Here we describe our standards, the steps to take, postal obligations, and when your funds are returned.

Please note: contact us for an approved return code prior to sending your package, and mail it solely to our specified workshop address. Unregistered parcels routed elsewhere cannot be credited.

1. 60-day refund guarantee

Our return timeframe spans 60 days from the delivery scan. This policy holds true whether an item was harmed in transit, has a defect, arrived incorrectly, or you simply set your mind in another direction.

2. Return conditions

Harmed or flawed patches: fresh replacement or full reimbursement, covering the original carriage fee; please share clear photos with your message.
Incorrect goods delivered: we dispatch the proper item promptly and collect the mistaken box at our own expense.
Change of plans: envelopes must stay unopened and unused, with outer seals unbroken in their original packaging. You cover the return postage, and original shipping fees are non-refundable.
Because skin patches touch the body, opened foil packs cannot be restocked or returned unless defective.

Due to strict dermal hygiene, personal health safety, and sanitary compliance regulations, any Lunavelle Sleep Patches product with an unsealed foil pouch, missing safety sticker, or evidence of skin contact cannot be accepted for return or refund.

3. Returning your package (process guide)

Within 60 days of receiving your order, write to [email protected] or call +1 (540) 675-5418 with your order number, your reason, and photos if packaging arrived damaged.
We write back within one business day to provide your return reference code and our workshop address.
Place the unused items back into their original carton, enclose a slip with your return reference, and tape the parcel securely.
Dispatch the box to the given address and email us the tracking code. Retain your postal receipt until funds clear.

4. Refunds and processing time

We check the returned parcel within 3 business days of arrival and send email confirmation. Refunds follow your original payment method: cash-on-delivery orders are settled by bank transfer to your provided account, and wire payments return to the source account. Banks typically post funds within 1-5 business days.

5. Exchanges and cancellations

If you prefer a different variant, complete the return steps and make a fresh purchase; we issue your refund once the parcel arrives. Orders can be cancelled at no cost before parcel handover: email [email protected] with your order number.

6. Questions about this policy

Contact our bench at [email protected] or phone +1 (540) 675-5418 throughout Mon-Fri 09:00-18:15, Sat 10:30-16:15. We respond to every note inside one business day.

Merchant: Vesperis Goods LLC
Registered address: 213 S Jefferson St, Suite 700, Roanoke, VA 24011, United States
Email: [email protected]
Phone: +1 (540) 675-5418