VesperisShipping & Delivery
We hand-pack each order of Vesperis patches before passing it to a recorded courier. This guide explains transit spans, delivery rates, and what happens if a parcel arrives late, damaged, or goes astray.
1. Order processing time
Orders received before 14:30 on any working day are packed and handed over that afternoon. Orders arriving past that hour, or during weekends and holidays, leave our workshop on the next working day. We send an immediate order receipt by email, followed by tracking details once the box begins its trip.
2. Following your parcel
- Open the shipping email or text notification and tap the carrier tracking link.
- Or visit our parcel tracking page and share your order code with us.
- Courier updates start as soon as the box is scanned at the depot, usually within 24 hours of leaving our table.
- Fresh location scans will appear at each sorting point along the journey to your door.
3. Estimated delivery times
Travel estimates count working days from dispatch and represent realistic transit times rather than fixed guarantees. Addresses in remote locations may take 1-2 extra days.
| Region | Estimated delivery time |
|---|---|
| United States | 1-4 business days |
| Other destinations | Calculated clearly at checkout prior to payment |
4. Shipping and handling costs
We ship your parcel at no cost across United States once your basket reaches $60; smaller parcels cost $4.50. The exact parcel rate for your postal address appears in the checkout summary before you place the order.
5. International shipping
For deliveries going outside United States, carrier fees and transit schedules appear during checkout. Regional import fees and taxes are established by destination authorities and settled by the buyer. Refusing a shipment at customs registers it as a returned package.
6. Missing, delayed, or damaged boxes
6.1 Damaged
Please inspect your parcel upon arrival. If the envelope, foil seals, or patches show damage, take clear photos and write to [email protected] within 48 hours. We will ship a fresh package at our expense or issue a full refund; you do not need to send the ruined box back unless we ask.
6.2 Lost
If carrier tracking halts without movement for 5 business days, reach out to us with your order reference. We lodge an investigation with the carrier and either prepare a replacement shipment or return your payment in full, based on your choice, within 10 business days of your message.
6.3 Marked as delivered without arriving
Please check first with household members, building neighbors, and your regional postal branch, then message our team within 3 days of the carrier delivery stamp. We will start a direct inquiry with the freight team and keep you updated throughout.
7. Questions about this policy
Contact our bench at [email protected] or phone +1 (540) 675-5418 throughout Mon-Fri 09:00-18:15, Sat 10:30-16:15. We respond to every note inside one business day.
- Merchant
- Vesperis Goods LLC
- Registered address
- 213 S Jefferson St, Suite 700, Roanoke, VA 24011, United States
- [email protected]
- Phone
- +1 (540) 675-5418